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SafeCall

Last Updated 04/12/2018

SafeCall is a scheduled telephone call to children who are referred to us by professionals working with them. They will be offered a non-judgemental, safe space to talk about their experiences in confidence. We will reassure them that there is a way out, support them to explore their choices, and help them formulate a safety plan. The SafeCall service will also reach out to the child’s parent or carer, offering them a chance to debrief, access emotional support and be guided on how to keep their family safe in the future.

If you are supporting a child or young person who has been away from home and come into contact with gangs/ or involved in county lines alongside the side you will provide – you can refer the child to our SafeCall programme (a supportive telephone call delivered staff who will talk about the child’s experience in confidence over the phone).

To refer, send an email to safecall@missingpeople.org.uk OR call 020 8392 5710. You will need to provide –
- Young person’s name
- DOB
- Your relationship to the young person (i.e. support worker)
- Your contact details
- Brief description of circumstances
- Details of how to contact the young person
We know that for family members with a child who is being criminally exploited by a gang and is away from home it can be a really upsetting and worrying time. You can also refer family members into our SafeCall service.

To refer, send an email to safecall@missingpeople.org.uk OR call 020 8392 5710. You will need to provide –
- Family member/ carer’s name
- Their role in the family (e.g. young person’s mum)
- Your relationship to the family member/ carer (i.e. support worker to their child)
- Your contact details
- Brief description of circumstances
- Details of how to contact the parent/carer



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