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Your feedback, and our responses, about the SEND Local Offer 2016

Every year, the local authority publishes feedback from users of our SEND Local Offer website. We also set out how we have addressed, or plan to address, the issues raised. All feedback we receive is used to make the website more helpful and easy to use. 

The following comments reflect the feedback given by young people with SEND and their families during the year 2015-16. 

Select a comment below to see how we will use the feedback provided:

"The layout of the information and the website is a barrier to using the Local Offer"

Updated: We have launched a brand new Local Offer website, using feedback from families to shape the creation of this. Our vision for the new site is to present you with a Local Offer that is as clear, comprehensive and accessible as possible.

Your feedback will help us make the website clearer and easier for you to navigate.

"I want to see information available in alternate languages"

Updated: You can now translate information in to alternative languages, using Google translate. We will monitor feedback with regards to how well this works.

"I would like to see details of who to complain to and the process" & "Emphasise the contact available to speak to (and when)"

All new services we add to the Local Offer will now be asked for more detailed contact information including: how to complain, who to complain to and when the contacts are available to speak to. We will also be updating existing information and adding this extra information as we obtain it.

"I would like the Local Offer to include information on courses offered by colleges - costs, contacts and course hours"

We are looking at the technical capabilities of our new website and how we can work with education providers to include more detailed information like this, directly on the Local Offer website.

This website provides contact details and information on further education and local colleges available to residents but we currently direct you to the college’s website, or encourage you to contact the colleges directly, for more in depth information.

Last Updated 04/12/2018

Share your feedback on this page

Please provide feedback on our website. Try to include any constructive suggestions for improvements and we will do our best to incorporate them.