Skip to main content

Registered Care

Parents and young people can buy this service as part of their SEND personal budget

What does this service do?

1x 5 bed level access flat 2x 4 bed level access flats 2 x 3 bed level access flats Accommodation in level access services with waking night support which meets the needs of small groups of individuals and promotes day to day living, health and wellbeing, development of skills and independence. 

Registered under the Care Quality Commission and inspected for regulated activities, these services provide high quality care and support in small group living (between 3 and 5 people per flat).

Each flat is fitted to support people with physical disabilities as well as learning and sensory needs. Staff provide 24 hour support in the following areas:

• Personal care

• Medication and health

• Social and leisure

• Culture and faith

• Finances

• Education

• Employment opportunities

Partnership with families, care managers and clinicians as well as other agencies including advocacy; ensures each person’s needs are well understood and that tools and practices are utilised that empower people to achieve personal goals in a supportive manner.

Young adults are supported throughout transition planning; be it from family home or attending a residential college, to maximise the existing knowledge of best practice/ tools in order to maintain and develop learned skills.

Who is this service available to?

• Adults over 18 living or moving back to Westminster who have learning disabilities and physical/ sensory needs.

• Age ranges between flats as well as gender so a best fit is considered at the time of the referral based on current vacancies and assessed needs of each person.

How do you access this service?

• Referrals come through care management (Social Services) based on assessed eligibility and level of need:Westminster Learning Disability Partnership: T 020 7641 7411 E

• Assessment from the society will consider existing information already provided to reduce duplication of forms and process but will actively seek the views of the customer and their family.

• Visits to flats where there is a vacancy are encouraged along with planned longer visits building up to a move where possible. However where a quick transition is either necessary or in the best interest of the person who is moving, we are able to do this as well subject to agreements and planning.

How do we ensure the quality of this service?

• Quarterly report to senior managers and trustees on complaints, incidents.

• Contract report to the council every 3 months which includes complaints, incidents, diversity monitoring of people being supported and staff, case studies of positive activity and barriers help celebrate achievement andidentify local and national challenges to equality.

• Annual Audit of records

• Observations of practice through senior manager unannounced and announced visits.

• Feedback form people living there and families through annual survey and complaints.

• CQC unannounced compliance visits

• Property and Housing Team scheduled visits and managed maintenance to ensure the accommodation and equipment is to required standard staff monitoring through recruitment checks, supervisions, training and appraisals with clear HR processes relating to whistle blowing, grievances and disciplinary.

Who to contact

Contact Name
Mandy Crowford
Contact Position
Director of Adult Services
 020 8968 7376

Where to go

W9 3HL
Last Updated 24/06/2021

Share your feedback on this page

Please provide feedback on our website. Try to include any constructive suggestions for improvements and we will do our best to incorporate them.