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Supported Living

What does this service do?1x 4 bed level access flat1x 6 bed flat4 x 4 bed house2 x 5 bed level access flat2 x 6 bed level access flat1 x 8 bed building1x 2 bed house1x 3 bed ground floor flat24 x 1 bed flats supported by 4x local 24 hour hubs Accommodation is provided in a variety of local settings which includes a mixture of waking night and/or sleep-in, as pertinent to the needs of the current people living there.Each person has a tenancy and is supported to exercise their rights as well as fulfil their responsibilities around this.Some spaces have aids and adaptations which support people with physical and sensory needs. New referrals consider the suitability of the building and any further adaptations which would support the person to live as independently as possible. Occupational Therapists are key to the assessment process along with families and existing provision to reflect past experiences and anticipated future need.Registered under the Care Quality Commission and inspected for regulated activities these services provide high quality care and support in small group living (between 3 and 5 people per flat).Staff provide a support service which ensures the needs of each person are catered for in their personal care, medication and health, social and leisure, culture and faith, finances, education and employment opportunities. Outcomes are clearly identified, and staff work proactively to achieve these through clear planning, monitoring and reviewing.Partnership with families, care managers and clinicians as well as other agencies including advocacy ensure each persons needs are well understood and that tools and practices are utilised which empower each person to achieve personal goals in a supportive manner.Young adults are supported throughout their transition from childhood through to adulthood throughout the planning process; be it from family home, attending a residential college, and maximising the existing knowledge of best practice/ tools in order to maintain and develop learned skills.Who is this service available to?Adults over 18 living or moving back to Westminster who have learning disabilities and physical/ sensory needs.Age ranges between houses, as well as gender, so a best fit is considered at the time of the referral based on current vacancies and assessed needs of each person.How do you access this service?• Referrals come through care management (Social Services) based on assessed eligibility and level of need:Westminster Learning Disability Partnership:T 020 7641 7411E• Assessment from the Society will consider existing information already provided to reduce duplication of forms and process, but will actively seek views of families and the person.• Visits to spaces where there is a vacancy are encouraged along with planned long visits; building up to a move where possible.However where a quick transition is either necessary or is in the best interest of the person who is moving, we are able to do this as well; subject to agreements and planning.How do we ensure the quality of this service?• Quarterly report to senior managers and trustees on complaints, incidents.• Contract report to the council every 3 months which includes complaints, incidents, diversity monitoring of people being supported and staff, case studies of positive activity and barriers help celebrate achievement andidentify local and national challenges to equality.• Annual Audit of records• Observations of practice through senior manager unannounced and announced visits.• Feedback form people living there and families through annual survey and complaints.• CQC inspection at Domiciliary care office to monitor the regulated activity delivering personal care.• Property and Housing Team scheduled visits and managed maintenance to ensure the accommodation and equipment meets the required standard.• Staff monitoring through recruitment checks, supervisions, training and appraisals with clear HR processes relating to whistleblowing, grievances and disciplinary.FOR MORE INFORMATION, PLEASE CONTACT:Mandy CrowfordDirector of Adult Services16a Croxley RoadLondonW9 3HLT 020 8968 7376E

Who to contact

 020 7641 7411

Where to go

W9 3HL
Last Updated 19/04/2021

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