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The Gate (Yarrow Housing)


Toilet suitable for wheelchair users
Disabled parking available, restrictions may apply
Wheelchair accessibile venue
Outside Play Opportunities

The Gate provides a learning and resource base for people with learning disabilities to develop, enhance and showcase their talents and skills in performing art, drawing and painting, and music.

The Gate also offers training to the Metropolitan Police on learning disability awareness;

  • communication and hate crime: equipping officers with an understanding on how to work with vulnerable people and achieve best evidence in criminal cases.

We are working with the Officers to set up a social enterprise in order to roll out the training to other police forces in the country.

The Gate is an inclusive and lively arts centre for people with learning disabilities specialising in musical performance, drama workshops, visual arts and film making.



Who to contact

Contact Name
Arlo Yates
Contact Position
Manager
Telephone
 020 8749 6391
E-mail
 Arlo.Yates@Yarrowhousing.org.uk
Website
Yarrow Housing website

Where to go

Name
Yarrow Housing
Address
London
Postcode
W6

Local Offer

Local Offer Record `
Who is this service available to?

The gate is open to and welcomes people with learning disabilities of all ages from 18 years , and with all levels of abilities.

When is this service available?

The Gate is open during the week Monday to Friday from 10am to 5pm.

How do you access this service?

Service users can self-refer or a referral can be made via an advocate, carer, family member or any professional from the local learning disability team. We will also accept referrals from other sources such as local schools or colleges

How do we ensure the quality of this service?

We ensure the quality of our service by:



  • Providing personalised support based on the person’s choices, preferences and wishes

  • Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

  • Monitoring outcomes for people and checking these are being achieved

  • Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

  • Monitoring through 12 monthly quality questionnaires that carers, family members and  professionals are happy with the service


The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.

What to do if you have a complaint?

Yarrow has an easy read complaint procedure. We will give you a copy.


If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem. 


When you make a complaint you can ask a family member, a friend or advocate to help you.

Can parents and young people buy this service as part of their SEND personal budget?

The Gate currently has a quarterly fee of £25.00 a quarter for non-yarrow service users

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
Medium
SEN Provision Type
Specialist
Last Updated 21/10/2019

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