If you have immediate concerns about the safety of a child you should get in contact straight away, using the numbers below:
020 7641 4000 (9am to 5pm weekdays) Access to Children's Services Team
or
020 7641 2388 (outside of these times) - Emergency Duty Team
The Gate (Yarrow Housing)
The Gate provides a learning and resource base for people with learning disabilities to develop, enhance and showcase their talents and skills in performing art, drawing and painting, and music.
The Gate also offers training to the Metropolitan Police on learning disability awareness;
communication and hate crime: equipping officers with an understanding on how to work with vulnerable people and achieve best evidence in criminal cases.
We are working with the Officers to set up a social enterprise in order to roll out the training to other police forces in the country.
The Gate is an inclusive and lively arts centre for people with learning disabilities specialising in musical performance, drama workshops, visual arts and film making.
The gate is open to and welcomes people with learning disabilities of all ages from 18 years , and with all levels of abilities.
When is this service available?
The Gate is open during the week Monday to Friday from 10am to 5pm.
How do you access this service?
Service users can self-refer or a referral can be made via an advocate, carer, family member or any professional from the local learning disability team. We will also accept referrals from other sources such as local schools or colleges
How do we ensure the quality of this service?
We ensure the quality of our service by:
Providing personalised support based on the person’s choices, preferences and wishes
Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office
Monitoring outcomes for people and checking these are being achieved
Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service
Monitoring through 12 monthly quality questionnaires that carers, family members and professionals are happy with the service
The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.
What to do if you have a complaint?
Yarrow has an easy read complaint procedure. We will give you a copy.
If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem.
When you make a complaint you can ask a family member, a friend or advocate to help you.
Can parents and young people buy this service as part of their SEND personal budget?
The Gate currently has a quarterly fee of £25.00 a quarter for non-yarrow service users
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