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Look Ahead Care and Support Short Breaks and Crisis Service

What does this service do?The main purpose of the Short Break and Crisis Services is to provide respite for families and people with learning disabilities. The service isbased in two locations, at Kingsbridge Road and Alison House and comprises of:• Nine units of short break accommodation including an adapted building at Alison House for people with physical disabilities• A seven bed crisis service• An outreach serviceAdditionally the services aim to support people to build new skills and access activities that they enjoy at the service, at home or in the community. This is done by using person-centred planning which puts the customer at the centre of everything we do. People’s choices and aspirations will direct the support that they receive to achieve their goals.The team can help people to learn new skills and provide support with:• Budgeting• Completing forms• Shopping• Social activities• Training• Education• Employment• Travel; and• Help people to live the way they chooseThe building is staffed 24/7. The team is employed by Look Ahead Care and Support and paid for via a contract with the local authority.Permanent staff are trained and skilled at providing functional and emotional support to customers with learning difficulties, physical disabilities and mental health issues.Who is this service available to?The service provides accommodation for males and females with learning and physical disabilities. Customers at Short Breaks have their own bedrooms and share other communal facilities.Kingsbridge Road has 3 kitchens, 2 dining rooms and 3 lounges all leading on to a small courtyard for gardening activities and a laundry room. There is a reception area which is covered by staff from 9am - 4.30pm each day. On the second floor there are a number of offices including a staff room and a meeting/training room.Alison House is purpose built ground level accommodation that is completely wheelchair accessible. All doors have a push pad entry system and all rooms have ceiling hoists. There is a large open plan kitchen and a very small courtyard to the rear. Two offices are on site.How do you access this service?Short Breaks requires a referral from Westminster Learning Disability Partnership:Westminster Learning Disability PartnershipT 020 7641 7411E wishing to access this service must be known to the Community Learning Disability Team or the Transition team in Westminster.The Community Learning Disability will hold a housing meeting, and use a needs assessment and a risk assessment to determine eligibility and availability. Depending on the outcome of this, the Community Learning Disability will make a referral to Short Breaks. Short Breaks then follow their own assessment process to determine the level of support the individual needs in order to support each customer’s overall care plan.After the initial assessment families can book their family member in to either the respite services or the outreach service. This can be done by contacting the services directly and checking availability and staffing. Services will send out booking forms for bookings up to three months in advance.How do we ensure the quality of this service?Short Breaks is registered through the Care Quality Commission (CQC) and follows CQC outcomes standards. The service is also monitored by Kensington and Chelsea and Westminster’s contract management team.The service is also monitored by Kensington and Chelsea’s contract management team as well as Look Ahead Care and Support’s quality management team. Look Ahead has a customer feedback and complaints process that residents, parents and/or carers can use to raise their concerns in confidence.FOR MORE INFORMATION, PLEASE CONTACT:Community Learning and Disability Team, Duty Manager:T 020 7313 6843E

Who to contact

 020 7641 7411

For young adults from 18 year old.

Where to go

W10 6PU

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