Becklow Road (Yarrow Housing)

Disabled parking available, restrictions may apply

Becklow Road is a Supported Living service, providing 24 hours support for six individuals with learning disabilities, autism and complex needs.

They all have varying communication needs and they are supported to communicate with specialist programmes and methods including positive behaviour support plans. We provide high quality flexible support to service users through a committed, dedicated and trained staff team, catering for service user’s individual needs and provide opportunities to enable each individual to develop skills to maximise their independence as valued members of the community.

The service falls under the organisation Domiciliary Care registration.

Who to contact

Contact Name: Georgina Morgan
Contact Position: Housing Manager
Telephone: 020 8743 7489
020 8735 4600
E-mail: info@yarrow.org.uk
Website: Yarrow Housing website

Where to go

Name: Becklow Road
Address: London
Postcode: W12

Local Offer

When is this service available?

We provide support 24 hours per day including sleep-ins and waking night.

How do you access this service?

Referrals can be made via H&F Learning Disability Team. All applications must be accompanied by an assessment of needs, stating the reasons for referral or application and specific services sought.

This will include a financial assessment, which will determine any local authority or health service funding to which the applicant may be entitled.

Each application is given careful consideration by the home manager, staff and Yarrows senior managers. A final decision is taken at a multi-disciplinary admissions meeting to which everyone involved in the application including the service user, carers and representatives are invited to attend. If agreement is reached to admit the service user, an initial action plan is drawn up to decide the next steps in the process. Introductory visits will commence for example coming to dinner or a sleepover.

How do we ensure the quality of this service?

We ensure the quality of our service by:

Providing personalised support based on the person’s choices, preferences and wishes

Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

Monitoring outcomes for people and checking these are being achieved

Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

Monitoring through 12 monthly quality questionnaires that carers, family members and professionals are happy with the service

The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.

What to do if you have a complaint?

We ensure the quality of our service by:

Providing personalised support based on the person’s choices, preferences and wishes

Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

Monitoring outcomes for people and checking these are being achieved

Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

Monitoring through 12 monthly quality questionnaires that carers, family members and professionals are happy with the service

Becklow Road (Yarrow Housing)

Who to contact

Where to go

Local Offer

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