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Flexible Response Service

Service/Activity is free

Westminster Learning Disability Partnership is developing local services and new ways of working so that young people with complex needs can get the right support close to home.

The Flexible Response Service is a combined team of skilled support workers from community access Westminster, and clinicians from the Westminster Learning Disability Partnership.

There are some young people who may not be able to participate in traditional services due to their challenging behaviour and/or parent/carer concerns. The Flexible Response Service develops personalised sessions of support for each young person so that they can access activities and services in the community. Outreach models are used which build activities around the person’s interests rather than being day centre based.

The Flexible Response Service supports customers going through transition from childhood into adulthood for instance:

  • Changing or leaving school
  • Settling into new accommodation or college; or
  • With medical investigation and treatment, etc.

Who to contact

Contact Name
Laura Cheek
Contact Position
 020 7641 5851
LDN Drop In

Liz Galashan (Team Leader)


Telephone: 020 7641 5292

Where to go

Flexible Response Service
16 Croxley Road
W9 3HL

Other Details


Age Ranges
18 years+

Local Offer

Local Offer Record `
Who is this service available to?

Adults 18 plus and young people in transition from 16-17 years.

How do you access this service?

Referrals are made through Westminster Learning Disability Partnership or Children and Families teams:

Westminster Learning Disability Partnership

Telephone: 02076417411


The Flexible Response Service complete detailed assessments to help plan and design a full package of support for a young person. They work closely with the case manager and then help new organisations work with the person.

How do we ensure the quality of this service?

There is a circle around the person consisting of everyone involved in their support network, directing, agreeing and evaluating outcomes, strategies and approaches. Risks assessment and management plans are developed and regularly reviewed for each person and managed in the circle.

All support plans are regularly monitored and reviewed with relevant clinicians. Outcomes are reviewed between clinical leads and Flexible Response Service Key workers and discussed with families and partner agencies through workshops and circle meetings.

The Flexible Response Service is currently developing quality standards in line with Care Quality Commission and Winterbourne View Concordat guidance supported by the Challenging Behaviour Foundation.

Local Offer Age Bands
Transitions to Adulthood (16+)
Last Updated 11/09/2019

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