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Family Lives Westminster Services

Service/Activity is free
Baby changing facilities

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Family Lives offers a menu of services within Westminster and Kensington & Chelsea. At the core of our service is outreach within the community. We have a flexible and responsive approach, work alongside many other professionals and services to get the right support for families. We meet within the home or at a place of convenience and have workers and volunteers who speak various languages. Early Help Hubs in Westminster are places where children 0 - 19 years old and their families can have access to integrated services and information.

Families often seek support with:

  • Housing
  • Parenting
  • Material grants and financial support
  • Childcare and nurseries
  • Adult education, training and employment
  • Relationship issues/Domestic violence
  • Isolation & Depression and many other issues

We are based within Children’s Centres in 3 main hub areas of Westminster: 

  • North East Locality - Portman Early Childhood Centre – Contact the team for queries  07713708540  Michelle

  • North West Locality - Queen's Park Children’s Centre - Contact the team for queries on 020 7641 5838 / 07496522251  Zara  

  • South Locality - Bessborough Family Hub - Contact the team for queries on 020 7641 5923/ 07713708527 Ouassila

Family Support

Families with children under 5 or a pregnant mother can self-refer or professionals can send in a referral with the permission of the family. Please use the online referral form below:

Westminster Outreach Referral Form 

Outreach Service:

The core functions of the Outreach Service is to act as a ‘Gateway’ for families:

  • Providing support and information through home visiting

  • Engagement

  • Consultation and Involvement

What Families say: Mum: “I don’t know how to thank you; it is because of you I am out of the house now”.

Dad: “I don’t mind if my wife goes with you anywhere as you are the only one she trusts and because she trusts you I trust you also. I didn’t know that there is someone who can offer the support you do”.

For referrals, please use the online referral form below:

Westminster Outreach Referral Form (For families with children under 5 yrs old)

2 Year Offer of 15 hours free childcare

The team also support eligible families in applying for a free 2 year place at a local nursery. If you need support to apply please call one of the teams below or go onto the nursery section here: 15 hours free early learning for 2-year-olds | Westminster FIS

Our Befriending Service offers:

We are offering 4 Befriending services with trained volunteers provided to support families referred to the project by either the Outreach Team or other professionals outside the organisation. Families are given emotional and/or practical support. Before a volunteer is matched with the family an Outcome Star assessment is completed where clear aims and objectives are agreed with the family. This is reviewed regularly to ensure families are getting the right support and our service is meeting their needs. Please refer to the Befriending brief document for more information and details on support offered.

Westminster Befriending & Young Carers Referral Form (For families with children 0-16yrs old) 

  1. Befriending Volunteer Service for families with children 0-5 years - up to 6 months support and 1-4 hours a week/ For further information contact our Senior Volunteer Development officer Venesha Patel on: / 07713708542

  2. Befriending volunteer service for families with 0-16 yr children (Early Help Team referrals only) - up to 4 months support and 1-2 hours a week. Contact Lana Al-Waily Volunteer Development Officer on: / 07713 708524

  3. Befriending Volunteer Service for Families with children 5-16 years - up to six months support and 1-4 hours a week/ contact John Morris Volunteer Development Officer on: / 07870 486887

  4. Parent Navigator Service for families with 10-16 year olds struggling with their teenagers who concerned they might be involved in gangs. Contact Lana Al-Waily Volunteer Development Officer on: / 07713 708524 

 Young People’s Support Service offers:

  1. Provide 1:1 support to young carers aged 10-15 years old who have some form of caring responsibilities. Parent/Carers will also receive family support separately from the child.

  2. Facilitate a holiday focused fun group open to any young person also aged 10-15 years old across the borough (times and venue vary).
    If you would like to refer a young person to our service or are a young person wanting support please email Phayaphi Alkhayoon on  / 07590 021518.
    To refer into our service please fill in the form  Westminster Befriending & Young Carers Referral Form (For families with children 0-16yrs old) 

Parent Champion Service

Supporting parents struggling with their teenagers. We have various peer champion navigators speaking local languages to support parents and provide them with a listening ear and:

  • Information on how to keep your teen safe from harm
  • Help with key transition times such as moving & settling into secondary school
  • Awareness of risky behaviour in young people and youth violence
  • Meet other parent/carers with similar experiences
  • Find a suitable parenting and family support offer

Refer using this form: Westminster Befriending & Young Carers Referral Form (For families with children 0-16yrs old) 


ParentChild+ Westminster and Kensington & Chelsea

Each child receives a FREE high-quality book or educational toy each week, in the home session, delivered by an Early Learning Home Visitor. In addition, the family attends a weekly group session delivered by PC+ in the local community.


Children aged 21-30mths, who had been identified with a delay in their communication and/or social-emotional development and living in the areas below could be eligible for the programme: Queen's Park, Church Street, Harrow Road and Westbourne Park


Please use the following online form: ParentChild+ Referral Form (

Further information:

Please contact the programme coordinator Nia Bellot to discuss further on

Tel: 07860 184 906 / Email:


Who to contact

Contact Name
Fatima Ahmed
Contact Position
Area Manager
Family Lives

Where to go

Portman Early Childhood Centre
12-18 Salisbury Street

Other Details


Referral required
Referral Details

Families can self refer as well as professionals.

Other notes

How to keep safe from coronavirus follow the government guidelines: 

Also follow the NHS advice: Translated documents in various languages to keep safe from coronavirus: Covid-19 translated guidance

Follow us on FACEBOOK Click for Facebook page for Westminster/K&C 

Parenting and Guided Singing Video Links     Parent Channel TV YouTube Channel    

Singing with your baby or young child - Guided Videos

We also have a National helpline and email support service you can access: Free confidential helpline on 0808 800 2222 

Email us for support at Online advice, peer support and information on all aspects of family life at

Last Updated 31/10/2023

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