If you have immediate concerns about the safety of a child you should get in contact straight away, using the numbers below:
020 7641 4000 (9am to 5pm weekdays) Access to Children's Services Team
or
020 7641 2388 (outside of these times) - Emergency Duty Team
Minford Gardens (Yarrow Housing)
We have skilled qualified and committed staff team will provide 24 hours quality support to four people with learning disabilities.
We promote community presence, personal choices and maintain the right and dignity of the individual. We offer a wide range of opportunities tailored to meet a person individual need.
We welcome input and support from the individual’s families and friends to assist in achieving their personalised dreams and wishes.
Minford Gardens was deregistered to supported living service on 7th April 2013. We offer a wide range of different services to people with varying levels of independence.
The service falls under the organisation Domiciliary Care registration.
Referrals can be made via H&F Learning Disability Team. All applications must be accompanied by an assessment of needs, stating the reasons for referral or application and specific services sought.
This will include a financial assessment, which will determine any local authority or health service funding to which the applicant may be entitled.
Each application is given careful consideration by the home manager, staff and Yarrows senior managers. A final decision is taken at a multi-disciplinary admissions meeting to which everyone involved in the application including the service user, carers and representatives are invited to attend. If agreement is reached to admit the service user, an initial action plan is drawn up to decide the next steps in the process. Introductory visits will commence for example coming to dinner or a sleepover.
How do we ensure the quality of this service?
We ensure the quality of our service by:
Providing personalised support based on the person’s choices, preferences and wishes
Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office
Monitoring outcomes for people and checking these are being achieved
Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service
Monitoring through 12 monthly quality questionnaires that carers, family members and professionals are happy with the service
The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.
What to do if you have a complaint?
Yarrow has an easy read complaint procedure. We will give you a copy.
If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem.
When you make a complaint you can ask a family member, a friend or advocate to help you.
Can parents and young people buy this service as part of their SEND personal budget?
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