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Kaleidoscope Team of Care Staff (formerly Home Care Support Team)

Last Updated 11/09/2019


A nurse led team of care workers who provide respite care and support to children and young people at home, following detailed assessment of the child’s needs and providing they meet recognised criteria. The care workers are all trained to provide specialist care and play tailored to individual children, young people and their families.



Who to contact

Contact Name
Kaleidoscope Team
Contact Position
Nurse Specialist for Children with Life Limiting and Life Threatening Conditions
Telephone
 020 7266 8840
E-mail
 CLCHT.CCNTeam@nhs.net
Website
https://www.clch.nhs.uk/.../end-life-care-childrens

Where to go

Name
Kaleidoscope Team
Address
c/o Children's Community Nursing Service
The Medical Centre
7E Woodfield Road
London
Postcode
W9 3XZ

Other Details

Availability

Referral required
Yes
Other notes

Related services

Children’s Community Nursing Service (CCNS)

Kaleidoscope Palliative Care Service

Kaleidoscope team - bereavement play specialist

Play Service as part of the CCN team

Special School Nursing (part of Children’s Community Nursing Services)

Local Offer

Local Offer Record `
Who is this service available to?

Children and young people who live in Kensington & Chelsea, LBHF, or Westminster, who meet the criteria for the Kaleidoscope Palliative Care Service.

When is this service available?

Care Worker hours are arranged following assessment, and in agreement with families. Hours may be provided during the day or evening, and at weekends.

How do you access this service?

Via the Kaleidoscope Palliative Care Team

How do we ensure the quality of this service?

We are constantly gathering feedback from families on the care they are receiving. This will be done either through a paper form, or on an electronic tablet. Families, children and young people are offered the opportunity to complete feedback on a regular basis.

 

Patient Story interviews are done with a number of families each year. This is an opportunity to explain how the CCN Service has supported the child’s care, and for parents and children to make suggestions as to how this could be improved.

What to do if you have a complaint?

If you have any complaints, comments or suggestions, please contact the  Service Manager Caroline Fitzgerald (caroline.fitzgerald@nhs.net), or Clinical Business Unit Managers Rachael Henson (rachael.henson@nhs.net) or Elizabeth Welch (elizabethwelch@nhs.net) or on 020 7266 8840.

You can also contact the customer services team on clcht.clch.pals@nhs.net or 0800 368 0412.

Can parents and young people buy this service as part of their SEND personal budget?

Not available at current time.

Needs Level
High
Low
Medium
SEN Provision Type
Specialist

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