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Westminster Citizens Advice

Service/Activity is free

We are an independent charity providing free, confidential advice on anything from debt and benefits to family, immigration and housing.


Trained assessors will carry out an assessment to try to find the best way to help solve your problem. They will provide you with information so you can take action yourself or help you to get in touch with an organisation that can assist you.

Available Monday-Friday 9.30am-4.40pm (6.30pm on Wednesdays).

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then the Adviceline number 0808 278 7834

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website. 

For those whose first language is not English there are special opening times for language support. Operated by Asylum Aid (with language support), the service is available Tuesday 10am-3pm and Wednesday 10am-12noon.

Please call: 020 7402 6750

Face-to-face sessions

Citizens Advice Westminster are offering face-to-face Advice Shop Sessions at a centre near you.  Sessions are operated on a first come, first served basis.

To access this service one of the following must apply:

  • You live in Westminster
  • Have been placed outside the borough by Westminster City Council
  • Are experiencing homelessness with no connection to any other borough

Please visit the Advice Shop page for details of current sessions.

Virtual Advice Shop sessions

Citizens Advice Westminster are now providing video Drop-In sessions to residents of Westminster, or those who are homeless (with no connection anywhere outside Westminster).

You will then enter an online waiting room. This is a first come, first served service so you may have to wait until a space becomes available, but the Drop-In Administrator will let you know where you are in the queue and approximately what the wait will be.

Please note that you will not receive detailed advice during this session. The outcomes you can expect could include signposting to another organisation more relevant for your issue, or a follow-up appointment with a specialist Adviser.

If time runs out on the session you will be invited to make an appointment.

When: Mondays and Wednesdays

Time: 10am – 11am

Who to contact

Contact Position
0808 278 7834
 0808 278 7834 (10am-4pm Monday to Friday)
 0300 330 1191

Where to go

W2 1HS

Other Details


Other notes

*Please note* this information is correct as of November 2023. For current operating hours please do check the website.

Last Updated 20/11/2023

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