Skip to main content

Children's Community Nursing Service (CCNS)

The Children’s Community Nursing Service supports children and young people with health needs at home, and in community settings such as nursery, school, and respite centres.

Our aim is to help keep children and young people out of hospital, to enable children and young people to come home from hospital earlier, and to reduce re-attendance. We do this by offering home visits for nursing input, supplying essential equipment and providing training and support to parents, carers, and extended family. We also actively work with adult services to achieve a smooth transition for when the young person becomes 18.

The nurses and play specialists work closely with other professionals from both hospital and community services, as well as professionals from education, social services, and voluntary organisations. Examples of the care we provide are:

  • Blood sampling
  • Care of children with cancers and leukeamias
  • Giving intravenous, intramuscular, and subcutaneous medication
  • Home oxygen therapy
  • Wound management
  • Special or complex health needs
  • Support and equipment for nasogastric and gastrostomy tube feeds
  • Children who are dependent on medical technology
  • Continuing Care needs
  • Palliative and end of life care
  • Bereavement support
  • Medical, developmental, and bereavement play

In response to Covid-19, the service is offering extended hours 7 days per week, 8am to 8pm. All enquiries can be made through the Admin Support Line on 02072668777. 

For some children, our Kaleidoscope Team of Care Staff (formerly known as Home Care Support Team) can support families through the provision of respite care, following detailed assessment of the child’s needs and providing they meet recognised criteria.

There is also a palliative care service, called Kaleidoscope, who provide symptom management and/or end of life care on the occasions that this may be required. The Specialist Nurse leads this service in conjunction with the rest of the team, and 24 hour on call service may be provided to allow the child or young person to die at home if this is their wish.

The Community Play Specialists provide support to child and young people through play to help them prepare for, or cope with, the procedures they are going through. They also offer play to help children and young people work through their emotional journey associated with their health needs.

The Specialist School Nursing team provides health care to children in some of the Special Schools in the area, ensuring they are supported to be in school.

Who to contact

Contact Name
Children's Community Nursing Service
 020 7266 8777

Where to go

Children's Community Nursing Service
The Medical Centre 7E
Woodfield Road
W9 3XZ

Local Offer

Local Offer Record `
Who is this service available to?

Children’s Community Nursing Service is available to children and young people aged 0–18 years old who live in RBKC, LBHF, or Westminster who meet the criteria for our services.

When is this service available?

Children’s Community Nurses Monday to Friday 8.30am to 5.00pm Saturday, Sunday and Bank Holidays 9.00am to 5.00pm


Care Worker hours are arranged following assessment, and in agreement with families.


Play Services – 9:00am to 5:00pm, Monday to Friday, but visits may be negotiated outside of these times.


The Specialist School Nurse is available in school hours, term time only.


A 24 hour on call provision is available for children receiving end of life care at home.

How do you access this service?

Referrals are accepted by telephone (24 hour answerphone), fax or post. A completed referral form is required.


Referrals are accepted from hospitals and Urgent Care Centres; GP’s; Health Professionals; Social Service Teams. Families already known to the CCN Service are able to request a re-referral.

How do we ensure the quality of this service?

We are constantly gathering feedback from families on the care they are receiving. This will be done either through a paper form, or on an electronic tablet. Families, children and young people are offered the opportunity to complete feedback on a regular basis.


Patient Story interviews are done with a number of families each year. This is an opportunity to explain how the CCN Service has supported the child’s care, and for parents and children to make suggestions as to how this could be improved. The service also reports quarterly to the commissioners.

What to do if you have a complaint?

If you have any complaints, comments or suggestions, please contact the  Service Manager Caroline Fitzgerald (, or Clinical Business Unit Managers Rachael Henson ( or Elizabeth Welch ( or on 020 7266 8840.

You can also contact the customer services team on or 0800 368 0412

Can parents and young people buy this service as part of their SEND personal budget?

Children and young people who are eligible for Children’s Continuing Care have the right to a Personal Health Budget (PHB).


You do not have to have an Education, Health and Care plan in order to receive a PHB for continuing care services.

Last Updated 05/08/2021

Share your feedback on this page

Please provide feedback on our website. Try to include any constructive suggestions for improvements and we will do our best to incorporate them.