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Floating Support Service (Yarrow Housing)

Last Updated 08/10/2018

Dietary needs catered for
Communication aids, such as Makaton, are used
Outside Play Opportunities

The Floating Support Service provides support to individuals (service users) with varied learning disabilities – mild, moderate, mental health, physical and challenging behaviours who live in their own homes in the community. There is a team of qualified skilled and committed staff provides personal budgeted hours that suits the needs of the clients.

We promote community presence, personal choice and maintain the rights and dignity of the individual through enabling them to lead their support. In addition, we offer a wide range of opportunities tailored to meet their individual needs.

We welcome input and support from the individuals’ families and friends in achieving their dreams and wishes. We need all the services we provide within the Project to reflect independent living and to also be driven by the needs, abilities and aspirations of the service users who use the service. Individuals within the service falls under the organisation Domiciliary Care registration



Who to contact

Contact Name
Grace Quoi
Contact Position
Deputy Manager
Telephone
 0207 792 5527
 020 8735 4600 Yarrow Housing
Website
Yarrow Housing website

Where to go

Name
Floating Support Service
Address
London
Postcode
W11

Local Offer

Local Offer Record `
When is this service available?

Support is provided during the day.


Assessments are usually multi-disciplinary via the Learning Disability Team.


They will include a financial assessment, which will determine any local authority or health service funding to which the applicant may be entitled.


Each application is given careful consideration by the Manager, staff and Yarrows Senior Managers. A final decision is taken at n admissions meeting to which everyone involved in the application including the service user, carers and representatives are invited to attend.  If agreement is reached to admit the service user, an initial action plan is drawn up to decide the next steps in the process. Introductory visits will commence for example coming to dinner or a sleepover.


 

How do you access this service?

If a vacancy should arise at  42 Ansleigh Place,  then Kensington and Chelsea/ Westminster  Learning Disability Service would be informed. Subsequently applications must be accompanied by a comprehensive assessment of needs, which states the reasons for the referral or application and specific services sought.


Assessments are usually multi-disciplinary via the Learning Disability Team.


They will include a financial assessment, which will determine any local authority or health service funding to which the applicant may be entitled.

How do we ensure the quality of this service?

We ensure the quality of our service by:



  • Providing personalised support based on the person’s choices, preferences and wishes

  • Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

  • Monitoring outcomes for people and checking these are being achieved

  • Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

  • Monitoring through 12 monthly quality questionnaires that carers, family members and  professionals are happy with the service


The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.

What to do if you have a complaint?

Yarrow has an easy read complaint procedure. We will give you a copy.


If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem. 


When you make a complaint you can ask a family member, a friend or advocate to help you.

Can parents and young people buy this service as part of their SEND personal budget?

Yes

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