Rainbow Children and Young People's Short Break Service (1:1 at home or in the Community)
Worried about a child?
If you have immediate concerns about the safety of a child you should get in contact straight away, using the numbers below:
020 7641 4000 (9am to 5pm weekdays) Access to Children's Services Team
or
020 7641 2388 (outside of these times) - Emergency Duty Team
Rainbow Children and Young People's Short Break Service (1:1 at home or in the Community)
This service offers individually tailored flexible packages of support and care in the form of short breaks to families with children and young people with disabilities within the community or in the family home; enabling children and young people to take part in an activity they enjoy and develop skills according to their EHC plan.
We are registered to provide personal care under the Care Quality Commission and have Domiciliary Care Registration.
As well as providing regular and ongoing support at home or in the community we also respond to short term emergencies such as unexpected hospital admissions and family crisis.
The staff work with the whole family to offer a service which maintains dignity and independence and respects wishes, aspirations and links to the child / young persons EHC plan.
All staff are experienced in and trained to understand and meet the needs of children with disabilities.
The service is available 24 hours a day, 7 days a week, 365 days a year
How do you access this service?
Referrals are made following a Social Work assessment by the Westminster Disabled Children’s Team if they are funding the care package.
Parents can self refer and privately purchase support or use Direct payments.
How do we ensure the quality of this service?
The services is registered and inspected by the Care Quality Commission (CQC) to ensure quality, safety and safeguardingstandards are met. The service is monitored by WCC through comprehensive contractual monitoring arrangements to ensure that standards are being maintained and any complaints and compliments are fed back to ensure continuous improvement.. We are always seeking to listen to the families, children and young people who use our services to ensure that we are getting things right and that we are seeking to improve what we offer.
Training, supervision and appraisal systems are implemented for all staff. DBS, references, and safer recruitment practices are followed. Parents are involved in all recruitment.
What to do if you have a complaint?
Please advise the manager or leader in charge immediately if you have any concerns, complaints, suggestions for changes, or compliments. You should be given an opportunity to talk to someone in charge and any immediate issues should be addressed as quickly as possible. Your details will be taken and your complaint will be investigated more fully by Chibwe Henry or the manager on duty and you should expect to receive a response within 7 days.
Written complaints can be sent by letter or email to the above contact details.
Should you not be happy with the response that you have received to your complaint you can contact 020 8968 2690 and ask to speak to Fran Smith the Head of Children Youth and Family services or to Shona Duncan the Director of Children, Youth and Family Services.
Can parents and young people buy this service as part of their SEND personal budget?
Families can purchase places directly from the service at a cost of £16.64 per hour. This price is confirmed until the end of September 2016 but is currently under review and is expected to increase from the 1st October 2016.
Local Offer Age Bands
Secondary (11-16 years) Transitions to Adulthood (16+) Early Years (0-4 years) Primary (4-10 years)
We want our Local Offer to be as helpful and easy-to-use as possible. All feedback from parents, professionals and young people with SEND is invaluable and we continuously act on suggestions to improve the website. Could you help us by completing our short survey about your recent experience?
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