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Elmfield Way (Yarrow Housing)

Last Updated 13/05/2019

Toilet suitable for wheelchair users
Communication aids, such as Makaton, are used
On Site Parking
Outside Play Opportunities

The service is a registered care service providing 24 hours support for six adults with learning disabilities, Autism and complex needs.

The service users all have varying communication needs and they are supported to communicate with specialist individualised programmes and methods including positive behaviour support plans.

We provide high quality flexible support to service users through a committed and dedicated trained staff team, catering for service user’s needs and offering the opportunities to enable each individual to develop skills to maximise their independence as valued members of the community.



Who to contact

Contact Name
John Leary
Telephone
 020 7266 4351
 020 8735 4600
E-mail
 john.leary@yarrowhousing.org.uk
Website
Yarrow Housing website

Where to go

Name
Elmfield Way (Yarrow Housing)
Address
London
Postcode
W9

Local Offer

Local Offer Record `
Who is this service available to?

The service accepts adults with learning disabilities from all ethnic backgrounds and cultures, both male and female. The service is suitable for wheelchair users or those with limited mobility.


The service caters for adults with learning disabilities from the age of 18 year to 65 years of age.

When is this service available?

It is a 24 hour  service

How do you access this service?

Westminster Learning Disabilities Partnership refers potential service users to Yarrow Housing; we complete an assessment to ascertain the suitable and criteria. Feedback is given to Westminster once the assessment report has been completed and we identify if they fit the criteria and are suitable to live at the service.


If found not suitable we outline the reason for this.

How do we ensure the quality of this service?

We ensure the quality of our service by:



  • Providing personalised support based on the person’s choices, preferences and wishes

  • Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

  • Monitoring outcomes for people and checking these are being achieved

  • Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

  • Monitoring through 12 monthly quality questionnaires that carers, family members and  professionals are happy with the service


The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.

What to do if you have a complaint?

Yarrow has an easy read complaint procedure. We will give you a copy.


If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem. 


When you make a complaint you can ask a family member, a friend or advocate to help you.

Can parents and young people buy this service as part of their SEND personal budget?

No as this service is registered

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
High
SEN Provision Type
Specialist

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