If you have immediate concerns about the safety of a child you should get in contact straight away, using the numbers below:
020 7641 4000 (9am to 5pm weekdays) Access to Children's Services Team
or
020 7641 2388 (outside of these times) - Emergency Duty Team
Elmfield Way (Yarrow Housing)
The service is a registered care service providing 24 hours support for six adults with learning disabilities, autism and complex needs.
The service users all have varying communication needs and they are supported to communicate with specialist individualised programmes and methods including positive behaviour support plans.
We provide high quality flexible support to service users through a committed and dedicated trained staff team, catering for service user’s needs and offering the opportunities to enable each individual to develop skills to maximise their independence as valued members of the community.
The service accepts adults with learning disabilities from all ethnic backgrounds and cultures, both male and female. The service is suitable for wheelchair users or those with limited mobility.
The service caters for adults with learning disabilities from the age of 18 year to 65 years of age.
When is this service available?
It is a 24 hour service
How do you access this service?
Westminster Learning Disabilities Partnership refers potential service users to Yarrow Housing; we complete an assessment to ascertain the suitable and criteria. Feedback is given to Westminster once the assessment report has been completed and we identify if they fit the criteria and are suitable to live at the service.
If found not suitable we outline the reason for this.
How do we ensure the quality of this service?
We ensure the quality of our service by:
Providing personalised support based on the person’s choices, preferences and wishes
Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office
Monitoring outcomes for people and checking these are being achieved
Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service
Monitoring through 12 monthly quality questionnaires that carers, family members and professionals are happy with the service
The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.
What to do if you have a complaint?
Yarrow has an easy read complaint procedure. We will give you a copy.
If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem.
When you make a complaint you can ask a family member, a friend or advocate to help you.
Can parents and young people buy this service as part of their SEND personal budget?
We want our Local Offer to be as helpful and easy-to-use as possible. All feedback from parents, professionals and young people with SEND is invaluable and we continuously act on suggestions to improve the website. Could you help us by completing our short survey about your recent experience?
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