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The Westminster Society: Registered Care

Last Updated 11/09/2019

Dietary needs catered for
Toilet suitable for wheelchair users
Disabled parking available, restrictions may apply
Parents and young people can buy this service as part of their SEND personal budget
Sensory Play Opportunities
On Site Parking
Qualified first-aider on site
Service/Activity is chargeable
A personal assistant can be arranged to give extra support for a child with additional needs
Communication aids, such as Makaton, are used
Wheelchair accessibile venue
Suitable for an individual with hearing impairment
Changing room with changing bench
Suitable for an individual with vision impairment

Accommodation in level access services with waking night support which meets the needs of small groups of individuals and promotes day to day living, health and wellbeing, development of skills and independence.

Registered under the Care Quality Commission and inspected for regulated activities, these services provide high quality care and support in small group living (between 3 and 5 people per flat). Each flat is fitted to support people with physical disabilities as well as learning and sensory needs. Staff provide 24 hour support in the following areas:

  • Personal care
  • Medication and health
  • Social and leisure
  • Culture and faith
  • Finances
  • Education 
  • Employment opportunities

Partnership with families, care managers and clinicians as well as other agencies including advocacy; ensures each person’s needs are well understood and that tools and practices are utilised that empower people to achieve personal goals in a supportive manner. Young adults are supported throughout transition planning; be it from family home or attending a residential college, to maximise the existing knowledge of best practice/ tools in order to maintain and develop learned skills.



Who to contact

Contact Name
Mandy Crowford
Contact Position
Director of Adult Services
Telephone
 020 8968 7376
E-mail
 mcrowford@wspld.org
Website
The Westminster Society: Registered Care

Where to go

Address
16a Croxley Road
London
Postcode
W9 3HL

Other Details

Availability

Age Ranges
18 years and over

Local Offer

Local Offer Record `
Who is this service available to?

Adults over 18 living or moving back to Westminster who have learning disabilities and physical/sensory needs.



  • Age ranges between flats as well as gender so a best fit is considered at the time of the referral based on current vacancies and assessed needs of each person.

How do you access this service?

Referrals come through care management (Social Services) based on assessed eligibility and level of need:


Westminster Learning Disability Partnership


Telephone: 020 7641 7411


Email: adminwldp@westminster.gov.uk



  • Assessment from the society will consider existing information already provided to reduce duplication of forms and process but will actively seek the views of the customer and their family.

  • Visits to flats where there is a vacancy are encouraged along with planned longer visits building up to a move where possible. However where a quick transition is either necessary or in the best interest of the person who is moving, we are able to do this as well subject to agreements and planning.

How do we ensure the quality of this service?

Quarterly report to senior managers and trustees on complaints, incidents.



  • Contract report to the council every 3 months which includes complaints, incidents, diversity monitoring of people being supported and staff, case studies of positive activity and barriers help celebrate achievement and identify local and national challenges to equality.

  • Annual Audit of records Observations of practice through senior manager unannounced and announced visits.

  • Feedback form people living there and families through annual survey and complaints.

  • CQC unannounced compliance visits

  • Property and Housing Team scheduled visits and managed maintenance to ensure the accommodation and equipment is to required standard staff monitoring through recruitment checks, supervisions, training and appraisals with clear HR processes relating to whistle blowing, grievances and disciplinary.

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
High

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