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Financial support, housing and food

Financial Support

If you have financial concerns, support is available to provide you with information or speak specifically about your situation.

COVID-19 goverment update (12 October)

Wherever you live, you may be able to get financial help through the:

Please visit the Westminster webpage for how the council and government can support you financially. You can also contact the Westminster Citizen's Advice Bureau  on 0300 330 1191 or Local Support Payments or visit the Money Matters webpage for government support schemes.

The Open University has joined forces with MoneySavingExpert to produce a new free course to give you the skills and knowledge to master your finances. Packed with videos, audios, quizzes and activities, the course covers all the key aspects of personal finance in six sessions of study. Gain further financial knowledge today.


Please visit the Housing – Coronavirus FAQs to find out how our housing services are adapting to keep everyone safe. For urgent housing issues such as emergency repairs, please call 0800 358 3783 or email

You can contact Shelter for advice on housing matters, welfare benefits and debt issues on 0344 515 2048 or by emailing Interpreters are available where required. Shelter’s website or online chat service also provides advice on common housing issues.


If your family has difficulties with access to food either because you are self-isolating or for any other reason, you can contact the Westminster Connects helpline (020 7641 1222) including Food support.

The following organisations provide support for families in Westminster who have been having difficulties getting access to food at this time:

Information about getting food from North Paddington Food Bank can be found on their website. They are offering a delivery service for those that are not able to collect in person. 

 Registered Referral Agencies can refer residents living within the Borough of Westminster who are going through a financial crisis to the Westminster Foodbank to receive e-vouchers. They are operating a Collection Service via pre-booked appointments only.

Ebury Food Surplus is also offering a range of fresh and frozen food in Victoria (no voucher is needed). The food bank is open Monday to Saturday from 10am – 6pm. Anyone using the service is asked to bring their own bags as Ebury is reducing its delivery service.

You can see which local organisations are providing food and other support on this interactive map of Westminster.

Last Updated 26/05/2021

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